AV Scan Diagnostics is committed to ensuring that our diagnostic services, physical centre, and digital presence are accessible to all patients — regardless of ability, age, or circumstance. We believe everyone deserves access to quality healthcare without barriers.
Our Physical Centre
Our centre at Ground Floor, Shilpa Apartment, Shankar Ghanekar Marg, Dadar West is designed to be welcoming and accessible:
Ground Floor Access
Our centre is located on the ground floor — no stairs or lifts required for access.
Wheelchair Accessible
Our scanning rooms and reception area are accessible to patients using wheelchairs or mobility aids.
Patient Assistance
Our staff are trained to assist elderly patients, those with mobility difficulties, and patients with special needs.
Accompanying Persons
Patients may bring a family member or caregiver to assist them throughout their visit.
MRI Accessibility
Our Fujifilm Echelon Smart MRI is designed with patient comfort in mind:
- Significantly quieter than conventional MRI machines, making it more comfortable for anxious patients.
- In-scanner music available to help patients relax during their scan.
- Wide bore design accommodates a wider range of body types.
- Our radiographers are trained to support claustrophobic patients and those with anxiety.
- Scan protocols can be adjusted for elderly and paediatric patients.
Digital Accessibility
We strive to make our website accessible and usable for everyone. Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Key features include:
- Sufficient colour contrast between text and backgrounds for readability.
- Descriptive alt text on images for screen reader users.
- Clear, consistent navigation structure.
- Text that can be resized without loss of content or functionality.
- Forms with clearly labelled fields.
- Mobile-responsive design for access on all devices.
We are continuously working to improve the accessibility of our website. If you encounter any barriers, please let us know.
Language Support
Our staff can communicate with patients in multiple languages including English, Hindi, Marathi, and Gujarati. If you require communication support, please inform us when booking your appointment.
Report Delivery Accessibility
- Reports are delivered digitally via WhatsApp for easy access on mobile devices.
- Physical printed reports are available on request.
- Our radiologists are available to explain your report in plain language — please ask at the time of your visit.
Feedback & Contact
We welcome your feedback on the accessibility of our centre and website. If you experience any difficulty accessing our services or encounter barriers, please contact us:
Accessibility Contact
Phone / WhatsApp: +91 98200 51511
Email: info@avscan.in
Address: Ground Floor, Shilpa Apartment, Shankar Ghanekar Marg, Dadar West / Prabhadevi, Mumbai 400028
We aim to respond to accessibility feedback within 5 working days.