AV Scan Diagnostics ("we," "our," "us") respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with applicable Indian laws including the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
- Personal information: Name, contact details (phone, email, address), age, gender.
- Medical information: Test results, imaging scans, doctor's notes, prescriptions, medical history.
- Technical information: Website cookies and browser/device data used for site functionality.
2. Purpose of Processing
We process your data for:
- Providing diagnostic, imaging, and pathology services.
- Appointment booking and report delivery.
- Communicating with you (including over WhatsApp, with your explicit consent).
- Regulatory and legal compliance.
- Improving our services and ensuring patient safety.
3. Consent
- By using our services, you consent to our processing of your personal and medical information.
- Sharing of medical reports over WhatsApp or email will only occur with your prior explicit consent.
- You may withdraw your consent at any time by emailing us at info@avscan.in.
AV Scan Diagnostics uses patient mobile numbers for appointment and report notifications via WhatsApp Business. By providing your number, you consent to this communication.
4. Data Retention
- Medical records are retained as per Indian law (currently a minimum of 3 years for diagnostic records, or longer if required for clinical care).
- Non-medical enquiry data (e.g., website contact forms) is retained for up to 12 months.
5. Data Sharing
We do not sell your data. We may share data only with:
- Treating physicians and authorised representatives (with your consent).
- Accredited partner laboratories.
- IT, hosting and secure messaging providers (e.g., WATI for WhatsApp integration), who process data under strict contractual safeguards.
- Regulators, insurers, or courts if legally required.
6. Your Rights (DPDP Act 2023)
You have the right to:
- Access and request a copy of your personal data.
- Request correction or deletion of inaccurate information.
- Withdraw consent to certain processing.
- Lodge a grievance with our Data Protection Officer.
7. Security
We use industry-standard encryption, secure PACS systems, and strict access controls to protect your medical data from unauthorised access, alteration, disclosure or destruction.
8. Emergency Disclaimer
WhatsApp and our website contact forms are not monitored for medical emergencies. In case of a medical emergency, please call local emergency services (108) or go directly to the nearest hospital emergency department.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
For any questions regarding this policy, contact us at info@avscan.in or call +91 98200 51511.